Refund policy
Our refund policy lasts 30 days, and only covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
Refunds & Exchanges To be eligible for a refund or exchange, you must first email us at Combantrin® USA within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages Combantrin®USA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Combantrin® USA will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Buy with Prime Orders
What is the return policy for Buy with Prime orders?
Some Buy with Prime orders are eligible for return. For all items purchased using Buy with Prime, returns and refunds are processed through Amazon's return system in accordance with Amazon's Prime return policies.
How to Return Buy with Prime Items:
- Visit Amazon's Buy with Prime post-order page: amazon.com/your-orders/buy-with-prime-orders
- Locate your order and follow the return instructions provided
- Amazon will handle the return process, including return shipping labels and refund processing.
Return Eligibility:
Return eligibility for Buy with Prime orders is determined by Amazon's return policies. For complete details about what items are eligible for return and the conditions that apply, please review Amazon's Return Policies.
Refund Processing:
Refunds for Buy with Prime orders are processed directly by Amazon according to their standard refund timelines and methods. You will receive your refund through the same payment method used for the original purchase.
Questions or Issues:
If you have questions about your Buy with Prime return or refund, please contact Amazon customer service through their standard support channels, as they handle all post-purchase support for Buy with Prime orders.